Frequently Asked Questions

What types of samples may I purchase?

Our IRB approved protocol allows for various collections including, nasopharyngeal swabs, mid-turbinate nasal swabs, anterior nasal swabs, oropharyngeal swabs, oral fluid, vaginal swabs, rectal swabs, urine samples, stool samples, venous blood samples, and peripheral blood samples.

What types of storage media are samples collected and stored in?

If you place a pre-order, we can customize the storage media utilized to your needs. Common medias we utilize are BD Universal Transport Media (UTM), BD Universal Viral Transport (UVT), Copan Universal Transport Media (UTM), and Aptima Specimen Transport Medium (STM). Swabs may also be collected and stored in various Puritan Dry Transport Tubes.

How are the samples stored?

Samples are stored at -70 degrees Celsius from the time of collection until the time of shipment. All samples shipped are shipped with dry ice and include a TempTale for accurate temperature monitoring while in route.

What indications are samples routinely banked?

We routinely collect samples for common indications such as COVID-19, Influenza A & B, RSV, Pneumonia, and STIs including Gonorrhea and Chlamydia.

What documentation is provided along with my sample purchase?

Source data including demographic information, medical history, standard of care results, collection, and shipment times/dates are all documented at the time of collection and will be provided to the sample purchaser. Temperature logs from collection date to shipping date will also be provided along with any relevant shipping documentation including TempTale reports.

Is there a minimum quantity required to pre-order?

Minimums are on a case-by-case basis depending on the type of samples requested. Contact our Vexillum team for your specific needs.

What are the next steps once I submit my pre-order?

A member of the Vexillum team will reach out to you within 2 business days to discuss your business needs and present you with a formal quote.

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